Privacy Policy

Information may be used for operational, security, legal, support and service improvement purposes. The site aims to collect and use information that is reasonably relevant to the purpose for which it is handled. Depending on the circumstances, information may be used to:

• Create, maintain and administer a player account.
• Provide website functions, gaming services and account features.
• Process deposits, withdrawals and other account transactions.
• Verify identity, age and account information.
• Carry out security, anti-fraud, anti-money laundering and risk checks.
• Detect suspicious, unauthorised or unlawful activity.
• Protect the website, players, payment systems and service providers.
• Provide customer support and respond to questions, complaints or technical issues.
• Meet applicable legal, regulatory, court, taxation, accounting and responsible gambling obligations.
• Understand website performance, improve services and troubleshoot faults.
• Send service messages about accounts, transactions, security, terms or important operational matters.
• Send marketing communications where permitted and where consent or another lawful basis applies.

Marketing communications may include information about services, features or offers that may be relevant to a player. Players can withdraw consent to marketing or stop receiving promotional messages by using an available unsubscribe option or by contacting support. Choosing not to receive marketing does not prevent important account, service or security messages from being sent.

Sharing information with service providers

Information may be shared where reasonably required to operate the website, provide services or meet legal and security responsibilities. Recipients may include payment and verification providers, technology and hosting providers, customer support services, fraud prevention providers, professional advisers and other service providers involved in delivering website functions.

Information may also be disclosed to government, law enforcement, courts or other authorised bodies where disclosure is required or permitted. Service providers may process information on behalf of the casino and may be located in Australia or another country. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections. Information is not intended to be sold as a standalone product.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may include asking what information is held, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed, and withdrawing consent for marketing communications.

Making a data request

Players can exercise their data rights by contacting support@thepokiescasino.top. A request should clearly explain the information or action being requested. For example, a player may ask to access their data, correct their details, delete information where permitted, or withdraw consent to marketing.

A request may need to include enough information to verify the player’s identity and protect the account from unauthorised requests. Players should avoid including unnecessary sensitive information in their initial message. The request will be reviewed and handled in accordance with applicable privacy requirements.

Some requests may be limited or refused where information must be retained for legal, security, fraud prevention, dispute resolution or another legitimate purpose. If deletion is not possible, the information may instead be restricted from further use except where it is required for an applicable purpose. Withdrawing consent to marketing does not affect processing that is required to operate an account, complete transactions, meet legal obligations or protect the website and its users.

Policy updates

This policy may be updated from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The updated version will be published on the website, with a revised effective date where appropriate. Players should review this page periodically, particularly before continuing to use the website after a material update.

For a privacy question, concern or complaint, players can contact support@thepokiescasino.top. The support team can provide general information about the handling of personal information and the steps available for raising a data request.