Terms & Conditions

You may be required to create an account before accessing certain services. Information provided during registration and at later stages must be accurate, complete and kept up to date. You should notify The Pokies Casino if your information changes or if you identify an error in your account details.

For legal, security, anti-fraud or operational reasons, The Pokies Casino may ask you to verify your identity, age, location, payment method or source of funds. Verification can be requested before or after account use, including before a withdrawal or when account activity requires further review. You must provide information and documents that are genuine, current and readable.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share passwords, one-time codes or other security information. If you believe that your account has been compromised, stop using it and follow the available account security process.

• Maintain only accounts that are permitted under the applicable service rules.
• Use truthful information when registering and completing verification.
• Keep account credentials secure and do not permit access by another person.
• Tell the service promptly if you suspect fraud, unauthorised activity or an account error.
• Do not attempt to bypass technical, geographic, identity or responsible gambling controls.

The Pokies Casino may suspend, restrict or close an account where this is reasonably necessary for security, compliance, responsible gambling, suspected fraud, breach of these terms or another legitimate operational reason. Where appropriate and lawful, information about the reason and any available next steps may be provided.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, keep track of time and spending, and take regular breaks. Do not gamble when distressed, impaired or under pressure from another person.

• Set personal deposit, spending or session limits where these tools are available.
• Use time-outs or account closure options if gambling is no longer enjoyable or controlled.
• Do not chase losses or increase stakes to try to change an outcome.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the available player support channel if you need help understanding safer gambling options.

Requests to restrict, suspend or close an account may be subject to verification and processing requirements. You must not create another account or use another person's account to avoid a restriction. Responsible gambling tools are designed to support safer play, but you remain responsible for making use of the options available to you.

Privacy and information

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the service, verify identity and age, process transactions, maintain security, prevent fraud, meet legal obligations, manage accounts and improve the website. You should review the Privacy Policy for further information about collection, use, storage and disclosure of personal information.

Website use and liability

The website may be unavailable, interrupted or changed without notice because of maintenance, technical faults, internet or device issues, third-party services or circumstances outside reasonable control. You are responsible for using suitable equipment, software, connectivity and security controls. The Pokies Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device.

To the extent permitted by applicable law, The Pokies Casino is not responsible for loss caused by misuse of an account, inaccurate information supplied by a player, unauthorised access resulting from a failure to protect credentials, interruptions outside reasonable control or use that breaches these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

Complaints and applicable law

If you have a question, transaction concern or complaint, use the support option made available through the website and provide enough information for the matter to be reviewed. You may be asked to complete reasonable verification before account information can be discussed. Complaints are considered in accordance with applicable procedures and legal requirements.

These terms are intended to operate subject to the laws and consumer protections that apply to the relevant player and service. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. The current version of these Terms & Conditions applies to your use of the service from the date it is published.